Question 1

Why do I have to be a member?

Accepted Answer

We offer special pricing for licensed professionals in the beauty industry. We must have your current license number and expiration date in order to sell to you.

Question 2

What does it take to become a member?

Accepted Answer

We just need your name, phone, email, salon name & address, license number & expiration date.  After you provide this information it will be reviewed and approved.   We aim to make this a very quick process and will try to review & approve your information within a few hours - at the most.

Question 3

Will my order be delivered or shipped?

Accepted Answer

If your salon is local, we will deliver in stock items the next day (within the DFW area/20 mile radius of the store.)   If you have an emergency and need something the same day, please contact us directly and we will do our best to deliver it to you ASAP.   Special order items will take longer.   If your salon is too far for hand delivery, we will ship directly to you using UPS.

Question 4

What is your return policy?

Accepted Answer

We don't want you to keep anything you don't want. You can return for a full refund or exchange - your choice - for everything except special order items.   *Special orders are treated on an individual basis. Most cannot be returned.*

Question 5

Do you offer warranties?

Accepted Answer

Yes, we do. Please bring to us so we can assist in repair or replacement.

Question 6

Is there a restocking fee?

Accepted Answer

Never - that's rude.

Question 7

Can you make custom furniture to my design specifications?

Accepted Answer

Yes! You design it, or let us help. We'll have it built for you.

Question 8

What are your delivery charges?

Accepted Answer

We charge a $2.95 delivery fee to the DFW area (20 mile radius from the store). We do NOT charge a handling fee.

Question 9

What shipping carrier do you use?

Accepted Answer

We use UPS ground for shipping. This site calculates USPS rates because that was our only option for calculation. If you require faster shipping, you can always contact us directly. We will do everything we can to help you.

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